Deb Ferranto

On work life…

Learn more about Deb Ferranto - TJ Woods Insurance Agency, in Worcester MA

What’s the very best part of your job and why?

The very best part of my job is meeting new people and helping them feel comfortable with the insurance product they are looking for. The relationships that are built from there are a nice bonus, too!

What made you want to work at TJ Woods Insurance?

Working at Woods Insurance is great because we are made to feel like part of a team that works together to meet one goal. The biggest product that we sell is our service, and we all do try to go the extra mile to make the customer happy. We have very little turnover staff-wise, which speaks volumes about how we’re treated as employees.

Who is the one person at work that you couldn’t live without, and why?

The one person at work I can’t live without is Denise, the receptionist. She is on the front line – she directs the phone calls and the incoming customers to the right person, sorts the mail, fixes the machinery – she makes the day flow smoothly all around. We even go to her for aspirin and bandaids!

What’s the most needed, yet overlooked line of insurance that you’ve seen first-hand that people need?

The most needed yet overlooked line of insurance in my opinion is tenant insurance. It’s inexpensive and provides good coverage – people don’t think about it too much, but if your property is ever damaged by fire, smoke, water damage – all the items in your apartment need to be replaced. A tenant insurance policy can do just that.

A little more personal…

What’s the very best part of your life and why?

The best part of my life is my relationships with my family and friends. I am lucky in that I have a wonderful, supportive family all around me – even my in-laws are amazing! I have family that are friends, and friends who are family, which is rare and I treasure every one of them.

Where did you go to school, what did you major in? Why did you choose both?

I am a local Worcester girl – third generation. I attended Quinsigamond Community College and Worcester State University. I hopped around with my majors; I started out as a psychology major and switched to Elementary education. Working with people was always the main focal point, but teaching turned out to not be for me.

What’s on top of your bucket list? When do you plan to do it?

My bucket list isn’t very long at all, but one of the things that I would like to do is see the sun over the Pacific Ocean. I’ve never been to the West Coast, and would love to spend some time there.

Who is your role model and how have they shaped you?

My role model… this is an easy one for me. My dad is my hero. He allowed me to make my own mistakes, yet was always there to pick me up and set me back on the right path. He’s a quiet and thoughtful man, and he taught me how to think for myself while always considering other people’s feelings. He lives the mantra “Do unto others as you would have done unto you.” I try to do that also. One of the most profound things he said to me when I was 17 was, “It is a flaw in your character if you let the actions of others dictate how you act.” I will never forget that.