Jayne Mistretta

On work life…

Learn more about Jayne Mistretta - TJ Woods Insurance Agency, in Worcester MA

What’s the very best part of your job and why?

The best part of my job is getting to know the customers and have them ask for me because they know I will try my best to answer their questions.

Tell us about a time you were able to help someone (at work) in a big way.

I helped someone who didn’t have collision and was not at fault in the accident get a rental car and get paid for his totaled vehicle from an out of State insurance company. An online company would not do that for you.

What’s the best piece of advice you can impart to a prospective insurance customer?

The best advice I can give to a new customer is to always do business with an Independent agent.  They care about you and think about your best interests. They get to know you and your family and your homes, autos, business and trips you may be taking.   When you get a quote online you are missing a lot of information, and you may be under insured.

What’s the most needed, yet overlooked line of insurance that you’ve seen first-hand that people need?

The most overlooked insurance coverage is Substitute transportation, the first question an insured will ask if they get in an accident is can I rent a car?

A little more personal…

Tell us about what you’re the most proud of in your life.

I am most proud of my two children. My oldest son who is an insurance agent for Thomas Woods Insurance, and his brother who graduated from the Culinary Institute of America and is working as a chef.

Where did you go to school, what did you major in? Why did you choose both?

I Graduated College as High School Art teacher, long ago,  now with more time and the encouragement I was given from Tom Woods. I am taking Art Classes at the Worcester Art Museum.

What’s on top of your bucket list? When do you plan to do it?

Tops on my bucket list are a trip to Italy to see the Art and maybe take some cooking classes!

Who is your role model and how have they shaped you?

My role model is my husband Richard Boyd, who ran his own agency for many years and is a patient man and taught me about sales and how important a customer is.  He says if someone is yelling at you they usually have something else going on in their life and to always be understanding. He also works for Thomas Woods along with my Son Jason.

What is the charitable cause that means the most to you, and why?

I am a member of the Mendon Lions Club and we hold events, such as the Mendon country fair, bringing the  Circus to town and organizing a Zoo walk at the Southwick Zoo. All the benefits go the local eye and diabetes reach.